In the context of the COVID-19 pandemic declared by the World Health Organisation and the pronouncements of the Swiss Federal Council aiming to protect the population, we would like to update you on Swissquote’s response to the public health situation.

Our priority is to reduce the risk for our clients, staff and business partners. To this end, we are following the recommendations of the Swiss Federal Office of Public Health (FOPH) and have implemented a number of measures accordingly:

• We have updated and tested our business continuity and disaster recovery plans to ensure business as usual for you in the event of an emergency;
   
• We have reviewed and triggered our employee home office policy, split teams and introduced flexible work schedules across all applicable departments and roles;
   
• We have stopped all international travels and have instructed our employees to remain diligent, safe and aware;
   
• We act according to guidance of the Federal Office of Public Health (FOPH) in Switzerland and the World Health Organization (WHO).

As a regulated and listed Swiss Banking group, we have activated our Business Continuity Plan with all necessary measures to make sure the bank remains operational in the coming weeks.

Dedicated to maintaining a high level of service in these challenging times, our staff are fully prepared and equipped to continue working and accessing banking systems by means that maintain the confidentiality, integrity and availability of all data. Nevertheless, with the current situation on the markets, we have noticed a substantial increase of requests and phone calls linked to a surge in account opening requests and trading activity. Please accept our apologies for the delays we may experience handling your requests and answering your calls. We recommend that you use the Live Chat service on our Support page to contact our customer care.

We will continue to follow the advice of the Swiss FOPH and will keep you informed of any further developments.